Jatin Sharma

IT Support • Cloud Foundations • Networking
📧 jatin.sharma@rockets.utoledo.edu LinkedIn GitHub
Overview
Access changes.
Data exposure is permanent.
Security-minded support with clear documentation, reliable execution, and accountable handling of access.
  • -Strong at high-volume support: triage quickly, isolate issues, and keep resolution steps clean and reproducible.
  • -Documentation-first habits that reduce repeat work and improve handoffs across teams.
  • -Building cloud and networking foundations through hands-on AWS projects and structured practice.
Experience
IT Help Desk Assistant (Level 2)
University of Toledo — Toledo, OH | November 2024 - Present
  • -Provide front-line and escalated IT support for faculty, staff, and students via phone, email, chat, and ticketing.
  • -Troubleshoot access, login, software, device, and connectivity issues; escalate system-level cases with clear replication steps and documentation.
  • -Support account recovery and MFA updates while following institutional privacy and security policies.
  • -Maintain thorough ticket notes to support continuity, reduce repeat issues, and improve resolution time across teams.
SEO & Content Operations Intern
Universal Learning Aid Pvt. Ltd. — Mumbai, India | April 2022 - June 2024
  • -Supported execution across content workflows, scheduling coordination, and operational follow-through.
  • -Wrote and structured scripts using defined formats and review guidelines to keep output consistent.
  • -Coordinated across teams to keep scripts, recordings, and releases on schedule.
Operations Support (Part-time)
Farshak Infrastructures Pvt. Ltd. — Mumbai, India | May 2019 - May 2021
  • -Kept records accurate and organized; tracked project details in Excel to support clean handoffs.
  • -Prepared documents for client meetings and verified required paperwork to reduce last-minute delays.
Projects
AWS Static Website Hosting & Secure Delivery
S3, CloudFront, ACM (TLS), DNS, cache management
  • -Deployed a personal portfolio site using Amazon S3 for static hosting and CloudFront for global delivery.
  • -Configured HTTPS using AWS Certificate Manager (ACM) and enforced secure access via CloudFront.
  • -Created a repeatable release workflow: upload updates, invalidate cache, and verify changes.
Cybersecurity Incident Tracking Database (PostgreSQL)
Database design, incident logging, analytical reporting
  • -Built a normalized incident-tracking database in PostgreSQL to log attacks, assets, vectors, IOCs, analyst actions, and audit logs.
  • -Implemented SQL DDL/DML with constraints and relationships to maintain data integrity.
  • -Wrote reporting queries using JOINs and aggregates to surface active incidents, trends, and affected assets.
Server Infrastructure Design Proposal (Hybrid On-Prem + Cloud)
Architecture planning, redundancy, disaster recovery
  • -Designed a hybrid infrastructure plan for a university-style environment with virtualized on-prem services and cloud-based backup/DR.
  • -Defined redundancy across compute, storage, and networking with clear failover and recovery considerations.
  • -Documented a DR approach with RTO/RPO targets and operational recovery steps.
SolarWinds Orion Compromise — Supply Chain Security Analysis
Threat analysis, safe demonstration, defensive recommendations
  • -Analyzed the SolarWinds Orion supply-chain compromise, focusing on attacker workflow and why detection was difficult.
  • -Created a safe educational script demonstrating delayed execution and outbound request logging using a harmless test endpoint.
  • -Mapped findings to practical defenses: secure build pipelines, SBOMs, vendor monitoring, behavioral detection, and zero trust.
Leadership & Involvement
Klar Leadership Program
University of Toledo | Spring 2026 - Present
  • -Leadership development focused on values-driven decision-making, accountability, and continuous improvement.
  • -Monthly sessions with guest speakers, reflection activities, and peer discussion.
International Student Association (ISA) — Event Planning
University of Toledo | Fall 2025 - Present
  • -Plan event logistics and execution details to deliver smooth, welcoming events.
  • -Coordinate timelines and constraints with clear communication and follow-through.
Community Service & Volunteer Engagement
Sigma Alpha Epsilon (SAE) — University of Toledo | Spring 2025 - Present
  • -Participate in recurring community service initiatives focused on local outreach and support.
  • -Contribute to service events requiring coordination, attendance management, and follow-through.
  • -Balance service commitments alongside academics and IT support responsibilities.
  • -Demonstrate reliability, accountability, and teamwork in community-facing environments.
Skills
Cybersecurity & IT Support
  • -Privacy-first handling of sensitive account and access requests.
  • -MFA support, secure password resets, and structured account recovery workflows.
  • -Troubleshooting discipline: isolate, document, validate, escalate with clean replication steps.
Networking & Systems
  • -TCP/IP fundamentals, DNS basics, and connectivity troubleshooting.
  • -Windows troubleshooting for login, device, and environment-related issues.
  • -Cloud fundamentals: identity concepts, secure access patterns, and cost awareness.
Tools & Workflow
  • -Ticketing systems: triage, documentation, escalation, follow-through.
  • -PostgreSQL/pgAdmin for querying and reporting.
  • -Microsoft Office and remote support tools.
Contact
Let’s connect
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